Refund Policy

At Connectv Device, we are committed to providing high-quality products/services and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

• Product/Service Condition:To be eligible for a refund, the product/service must be unused and in the same condition that you received it. The product must be in its original packaging.
• Time Frame:You have [X] days from the date of purchase to request a refund. Requests made after this period will not be eligible for a refund.
• Proof of Purchase:A valid receipt or proof of purchase is required to complete your refund request.

Non-Refundable Items/Services

Certain items or services may not be eligible for a refund, including:

• Downloadable software products
• Gift cards
• Custom-made products
• Services that have already been completed or are in progress

How to Request a Refund

To request a refund, please follow these steps:

• Contact Us:Email us at fubbtvconnect@outlook.com or call us at +1 833-714-9070 with your order number and reason for the refund request.
• Return the Item (if applicable):If the refund is for a physical product, you will need to return it to us at 8 Gallview lane, Brampton, L6P1S1, Ontario, Canada.
• Processing the Refund:Once we receive your refund request and inspect the returned item (if applicable), we will notify you of the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within [X] days.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then, contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at fubbtvconnect@outlook.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at fubbtvconnect@outlook.com.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.